What is Expected of the Player
One of the biggest problems facing the online gambling business is abuse by players. At the annual industry meeting in Montreal there was just as much, if not more, discussion about this issue than the future legality of online gambling. This is a very legitimate concern because there are a lot of people seeking to defraud the industry.
Although online gambling is a very competitive business when it comes to player abuse the industry feels so strongly that the online casinos help to protect each other. Specifically negative databases, or blacklists, of players suspected of fraud or abuse are shared among the online casinos. The typical reasons for being blacklisted are:
- Disputing charges
- Threatening to dispute charges
- Using someone else’s credit card
- Manipulation of gaming software
- Opening more than one account per household or computer
Of these disputing and threatening to dispute charges are the biggest problem the industry faces. The industry term for this is a charge back. This will get a player blacklisted very quickly. Multiple accounts per household or computer I believe is only frowned on if multiple bonuses are given to the same household or same e-mail address. In addition Julie Sidwell says that at least two negative databases track bonus abusers, or player who only play during bonus promotions.
Once the player is on the blacklist they will likely be unwelcome at every online casino that the list is shared with. It is like a bad credit rating or a police record, it follows you wherever you go. Placement on a blacklist is not always justified and once on it there is no authority to appeal to for removal.
Doing business in the unregulated world of the Internet is risky for both player and casino. For this reason there seems to be an unwritten code of honor expected of players. Players do not have the liberty of parsing the rules in a legalistic manner and doing whatever they please that is not listed as prohibited behavior. In the absence of a higher authority to regulate the business, players are held accountable to an implied good faith contract. Remaining above reproach and avoiding any appearance of questionable behavior is important for longevity as a player.